Please note that we reserve the right to modify or update this Refund and Cancellation Policy at any time. Any changes to the policy will be communicated through our website or app. Your continued use of our service after any changes to the policy constitutes your acceptance of the updated terms.
1. Cancellation
You can cancel your toy rental order within 24 hours of placing the order. To cancel your order, please contact our customer support team via email or phone.
2. Refunds
If you cancel your order within the 24-hour cancellation period, you will be eligible for a full refund. Refunds will be processed using the same payment method used for the initial transaction and may take up to 10 business days to be credited back to your account.
3. Late Cancellations
Cancellations made after the 24-hour cancellation period may not be eligible for a refund. However, we may consider partial refunds or credits on a case-by-case basis, depending on the circumstances.
4. Damaged or Defective Toys
If you receive a damaged or defective toy, please notify our customer support team within 48 hours of receiving the item. We will arrange for the toy to be picked up and replaced or offer a refund, depending on your preference and the availability of the toy.
5. Non-Return or Late Return of Toys
Failure to return rented toys within the agreed rental period may result in additional late fees. If the toy is not returned within 14 days after the due date, you may be charged the full retail value of the toy as a non-return fee.
6. Subscription Cancellation
If you wish to cancel your subscription, please notify our customer support team at least 7 days before the end of your current billing cycle. Refunds for subscription cancellations will be handled on a prorated basis, depending on the time remaining in your billing cycle.
